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Modern Drilling Ops

Risky drilling ops turns beacon of confidence

Risky drilling ops turns beacon of confidence

I eliminated 40+ risk and hesitation signals

The brief arrived with tons of ambiguity and low confidence in how to pitch the product to leadership. I defined “modern” for a high-stakes drilling team, I brought AI readiness and led design decisions from the stage of defining the big picture through release.

The brief arrived with tons of ambiguity and low confidence in how to pitch the product to leadership. I defined “modern” for a high-stakes drilling team, I brought AI readiness and led design decisions from the stage of defining the big picture through release.

MY ROLE

Lead Product Designer

TIMELINE

18 months

CLIENT

Embedded Contractor (global oil drilling corporation)

PLATFORM

Cloud Angular Application

My Role

Lead Product Designer

Collaborated with Product Manager, Delivery Lead, Head of Design, Front-end developer and System Architect

Collaborated with Product Manager, Delivery Lead, Head of Design, Front-end developer and System Architect

Project Profile

Project Profile

Project Profile

Enterprise UX

Global Chemical Manufacturer

Leading Chemical Manufacturer

Oil & Gas

Business Workflow Application

Business Workflow Application

System Design

Enterprise Software

Enterprise Software

0-to-1

Enterprise Software

Enterprise Software

What I owned

  • Design results from research through delivery phases

  • Establish system model, information architecture and interactive design approach

  • Architected UI design and implementation of design system

  • Research, testing and strategic sprint facilitation to create insights and clarity

  • Owned design decisions; balance goals of product, development and delivery teams

  • Prioritization of design roadmap; led handoff and interaction with engineering & PM

Outcome

Outcome

Project $22 M/ yr cost

Project $22 M/ yr cost

Fragmented 5 tool app suite
-> Single source of truth in 1 single app

Report cycle workflow takes 4 months
-> 6 hour days

Feeling based design results
-> Systemized design based in principles

Replaced legacy app in 5 of 7 countries in 6 months

Background

What I Mattered

Millions $
per run

Millions $ per run

ON THE LINE

ON THE LINE

ON THE LINE

Background

Why it Mattered

A bottom-hole assembly is a string of tools run miles into the earth to strike oil reservoirs. Meer minutes of non-production time, hesitant decision making and human error were million dollar threats to the ops pipeline, however project ops was being performed by manually stitching together spreadsheets, PDFs and tribal memory.

A bottom-hole assembly is a string of tools run miles into the earth to strike oil reservoirs. Meer minutes of non-production time, hesitant decision making and human error were million dollar threats to the ops pipeline, however project ops was being performed by manually stitching together spreadsheets, PDFs and tribal memory.

I was brought in to collaborate with a project team to design a unified system and workflow that to reduce the workflow time to hours.

I was brought in to collaborate with a project team to design a unified system and workflow that to reduce the workflow time to hours.

Problem signal • What I heard

Problem Signals • What I heard

“

Today I estimate we need 50% additional headcount just because of inefficiency in software and process.

Today I estimate we need 50% additional headcount just because of inefficiency in software and process.

— Halliburton Drilling Engineer

5

Separate Apps

100+

Regulated Tasks

High

Risk & Regulatory

Low

Productivity

On Prem

Software Limited Scale

Laggard

Market Postion

Design Decisions • Design Taste | Stakeholder Strategy | system Design

Design Decisions • Design Taste | Stakeholder Strategy | system Design

Three moves I made to build system confidence

Three moves I made to build system confidence

AI-Generated erodes design authority

The Challenge

A design lead proposed polished AI-generated screens days before sprint close. Accepting the work as is would have been faster and avoided debate.

My Decision

Decision 1

I challenged the design in ways the team hadn't accounted for: wholistic system impacts, tradeoffs and how frequency changes user expectations. I led the team toward a workflow grounded in system logic.

Demonstrated

✓ Design Judgment

✓ Systems Thinking

✓ Cross-functional Influence

✓ AI Generated Design Review

✓ Design Judgment

✓ Systems Thinking

✓ Cross-functional Influence

✓ AI Generated Design Review

Balancing competing goals with taste

The Challenge

Development lead optimized performance. Product pushed for a modern experience. The initial UX direction favored a single interaction pattern.

My Decision

Decision 2

I introduced context. I challenged the assumption that consistency always improves usability and I weighed interaction patterns to task frequency and consequence.

Demonstrated

✓ Exception by design

✓ Trade-off resolution

✓ Risk-calibrated interaction design

✓ Exception by design

✓ Trade-off resolution

✓ Risk-calibrated interaction design

Define ambiguous requests

The Challenge

Product asked for a "confident yet modern" feel with no measurable direction. The tension was design toward a mood, not a spec.

My Decision

Decision 3

i turned a vague aesthetic ask into a structural system. i cut friction by reduce data-entry effort across the product. I made progress personal and rewarding, not just a status bar.

Demonstrated

✓ Motivation-driven interaction design

✓ Translate ambiguity to system

✓ Design to unify system

✓ Apply Confidence UX

✓ Motivation-driven interaction design

✓ Translate ambiguity to system

✓ Design to unify system

✓ Apply Confidence UX

design Patterns • component design | INformation Architecture | Reduced Design Friction

What I heard

Designing moments of pivotal decision to build user confidence & clarity

I spotted the same common struggles causing hesitation in moments of decision across the workflow.

Workflow Choose a Design case

What I heard

1

Define

2

Assess Risks

3

Design & Test

4

Approve

manage tool design

hesitation

manage design

hesitation

choose well

uncertainty

build report

rework

input risks

judgement

Pattern for decision screen

Designed these interactions into decision screens

➔

Manage projects on cloud server

➔

Name, manage, edit many versions of design

➔

Share work across multiple users

➔

Improved decision quality

➔

Clear action trigger from screen

➔

Create, Read, Update, Delete and other controls

What I owned

In conversations I heard that engineers sunk tons of time managing their many design cases.
I wireframed a new screen and pitched "Case Selector" as an addition to the Tool Builder. The hardest part was nailing the information architecture. When delivered this feature was a turning point for as one of the early cloud system patterns that integrated many systems into one.

I wireframed a new screen and pitched "Case Selector" as an addition to the Tool Builder. The hardest part was nailing the information architecture. When delivered this feature was a turning point for as one of the early cloud system patterns that integrated many systems into one.

Outcome

4 situations

Repeatable pattern

Efficient

↓ clicks

EFFORT

Performance

↑ adoption

REDUCED TOOL SWITCHING

Usage

Visual Design • design Principles | Design system | polish

Navigating Tension

Navigating ambiguity, decision by decision

Navigating ambiguity,
decision by decision

Ambiguous Design using aI Prompts

Ambiguous Design using aI Prompts

"Make this app feel more modern and polishied"

-Lead Product Manager, Reaction

-Lead Product Manager, Reaction

What I owned

UX Design • WorkFlow Optimization | Screen design | User Testing

System Design

I learned super complex stuff and make it less risky

Learning super complex stuff & make it less risky

Learning super complex stuff and make it less risky

Workflow Build a Drilling tool

Drilling Tool

BHA Tool

Add Tool
components

Add Tool
components

Logistics

Customize

Preview Tool

Analyze
Measurements

Analyze
Measurements

Load Project

The design challenge, this was very technical and the workflow was non-linear.

1

2

3

4

1. Increase certainty

Human-centered approach to ease learning

User-friendly micro-copy, interactive motion on triggers and intuitive decision points enabled new users to easily navigate the screen.

Outcome

Eliminated hesitation

175

input fields

Cognitive Load

1

2

3

4

1. Increase certainty

Human-centered approach to ease learning

User-friendly micro-copy, interactive motion on triggers and intuitive decision points enabled new users to easily navigate the screen.

Outcome

Eliminated hesitation

175

input fields

Cognitive Load

1

2

3

4

1. Increase certainty

Human-centered approach eased learning

User-friendly micro-copy, interactive motion on triggers and intuitive decision points enabled new users to easily navigate the screen.

Outcome

Eliminated
hesitation

17 5

inputs

Outcome

What I owned

A key insight from journey map showed how difficult building downhole tools was in the legacy tool. This being one of the first features sections of the application, I led creative whiteboard sessions with 2 other designers. I worked with our head of design because I was still learning terms and workflow concepts. As the lead designer I was the bridge between product team feedback and design team alignment. I ran user testing on our designs and designed future iterations of the screen solo.

This being one of the first features sections of the application, I led creative whiteboard sessions with 2 other designers. I worked with our head of design because I was still learning terms and workflow concepts. As the lead designer I was the bridge between product team feedback and design team alignment. I ran user testing on our designs and designed future iterations of the screen solo.

Outcome

↓ content density

↓ content density

Eliminated Hesitations

Cognititive Load

task completion

Efficient effort

Performance

globally connected

Unified Workspace

Global Connected

single workspace

Decision quality

Confidence Multiplied

Design with AI • Vibe Coding | UX patterns for AI

AI Design

Change users minds so they use AI

Change minds about using AI

3 features gave users the confidence to use AI

Objective

User needs to identify risks & challenges to the drilling job

Problem

user tension - responsible for Identifying risks and solutions.

user behavior - legacy system relied on tribal knowledge and judgment; low trust in change

User needs to identify risks & challenges to the drilling job

user tension - Identify and plan for critical error

user behavior - data fragmented across excel, word of mouth, emails etc.

business pain - section filled with superficial compliance or left incomplete

What I owned

Served as design engineer used well crafted prompts and Figma screen prototypes to design and iterate on the design. This was the second AI design pattern designed across our digital product line, and it was my strategy to use AI trust building elements. The legacy workflow was owned by engineers using human knowledge and experience, my concept was to use "human in the loop" design in this iteration to build trust in transition.

100%

positive user reactions

new design garnered excitement and users commented that AI flow would make this much more useable

Outcome

Outcome

Risk Score

Because Engineers are right to be skeptical of AI suggestions have graded certainty visible on the screen. I built severity grade, frequency counts, and expanded rationale. No need to open spreadsheets to calculate.

Risk Visibility pattern

high

Lost circulation

82% Confidence

Found in 7/7 wells • [Rationale]

Deliberate user controls

Because constant screen refresh creates distraction and stacks up token costs, AI runs only when a button is clicked. Engineer stays in control.

restraint

AI Copiolt

Autosave

Review

refresh

AI

EDit

Ready

Completed

user • Date • Time

Frictionless undo

Because action are reviewed by multiple team mates with different points of view, every AI suggestion is undoable. Remove, edit undo. the view stays user-editable. Reversible actions removes the stall of making a decision.

REversible Decisions

Design Decisions

Summary

Confidence designed with end-to-end leadership

Designed confidence with end-to-end leadership

Not Actual Lives Screens

Entry point
Entry point 1 / 4
Entry point
Entry point
Tool Builder
Tool Builder
Risk Selection
Risk Selection
Wizard
Wizard

before

Result

Single modern cloud platform + global shared intelligence + live collaboration

Scalable confident decisions.

Alignment time from Weeks → Hours

Report published in 3 clicks

before

Result

Single modern cloud platform + global shared intelligence + live collaboration

Scalable confident decisions.

Alignment time from Weeks → Hours

Report published in 3 clicks

before

Result

Single modern cloud platform + global shared intelligence + live collaboration

Scalable confident decisions.

Alignment time from Weeks → Hours

Report published in 3 clicks

What I owned

What shipped…

What shipped….

32+ Stories

Note: budget changes abruptly ended my contract which interrupted my shipping of many stories.

Note: budget changes abruptly ended my contract which interrupted my shipping of many stories.

Note: budget shortages abruptly ended my contract which interrupted many of my stories shipping.

  • Survey Component Pattern

    Engineered/Staged

    Engineered/Staged

    Table Component Pattern

    Shipped & Live

    Shipped & Live

    Contingent Hole Section

    Engineered/Staged

    Engineered/Staged

    Accidental Data Loss Prevention

    Approved & Staged

    Approved & Staged

    BHA Modeling Phase 1

    Engineered/Staged

    Engineered/Staged

    BHA Modeling Phase 2

    Concept Explored

    Concept Explored

    BHA Modeling Phase 3

    Concept Explored

    Concept Explored

    BHA Telemetry Tool

    Insights Delivered

    Insights Delivered

    Risk & Challenges AI

    Shipped & Live

    Shipped & Live

    BHA Layers & Lens

    Insights Delivered

    Insights Delivered

    Well Montage Dash

    Approved & Staged

    Approved & Staged

    Final Report

    Rejected

    Rejected

    Trajectory Chart View

    Shipped & Live

    Shipped & Live

    Well Schedule

    Approved & Staged

    Approved & Staged

    API input components

    Concept Explored

    Concept Explored

    Wizard Mode

    Shipped & Live

    Shipped & Live

    Collaboration Hub Dash

    Shipped & Live

    Shipped & Live

    Collaboration Hub Dash

    Shipped & Live

    Shipped & Live

    Entry Page Polish

    Shipped & Live

    Shipped & Live

    Decision Pattern Screen

    Shipped & Live

    Shipped & Live

    BHA Builder Phase 1

    Shipped & Live

    Shipped & Live

    BHA Builder Phase 2

    Shipped & Live

    Shipped & Live

    Task Mode

    Rejected

    Rejected

    App Tour

    Shipped & Live

    Shipped & Live

    Copy/Duplicate Job

    Shipped & Live

    Shipped & Live

    Primary Nav & Icons

    Shipped & Live

    Final Checklist

    Feature Sunsetted

    Feature Sunsetted

    Status Panel & Mark Complete

    Feature Sunsetted

    Feature Sunsetted

    Tier Rank

    Shipped & Live

    Shipped & Live

    Page Navigation Pattern

    Shipped & Live

    Shipped & Live

Impact that I Delivered

Impact that I Delivered

Establishing user trust →
reduced resistance to change

The team stopped debating taste and started referencing the principles.

Human controls on AI →
reduced errors, task time, costs

Depth-based hierarchy made the next right move obvious on every screen.

Scalable design components →
boost team confidence and alignment

The unified stack became the team’s primary surface within the first week.

Efficient system →
focus quality and collaboration increased

The unified stack became the team’s primary surface within the first week.

Outcome

Outcome

40+

40+

risks & hesitation signals
reduced or eliminated

risks & hesitation signals
reduced or eliminated

risks & hesitation signals
reduced or eliminated

Modern Look & Feel

Competitve

Personalized Workflow

Reduced Completion Time

Componentized Design

Scalable & Adaptive

Single System

Improved Learnability

5 → 1

Tools unified into a single stack

Tools unified into a single platform

17 → 5

Steps cut from the core flow

Steps cut from the core flow

~80%

tasks reflecting confidence signals

tasks reflecting confidence signals

Risky drilling ops, now a beacon of confidence — Case Study
About
Designer Profile
Staff Designer | Human Intent, Huge Impact
Case Study
Design decisions protect NPS
National Airline | Customer Experience Engine
Risky drilling ops, now a beacon of confidence — Case Study
🔥 Browse all projects >>
Risky drilling ops, now a beacon of confidence — Case Study
About
Designer Profile
Staff Designer | Human Intent, Huge Impact
Case Study
Design decisions protect NPS
National Airline | Customer Experience Engine
Risky drilling ops, now a beacon of confidence — Case Study
🔥 Browse all projects >>